Privacy Policy.

Effective Date: 1 January 2026

Bayside Electrical Group ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

• Name and contact details (phone number, email address, postal address)
• Property address and details relevant to the electrical services requested
• Communication records (emails, phone calls, messages sent via our website)
• Website usage data (pages visited, time spent on site, browser type) collected through analytics tools

How We Collect Information

We collect personal information directly from you when you:

• Submit a contact form or enquiry on our website
• Call us or send us an email
• Request a quote for electrical services
• Enter into a contract with us for electrical work

How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide quotes
• Deliver the electrical services you have requested
• Issue invoices and process payments
• Comply with legal and regulatory obligations (including providing Certificates of Compliance)
• Improve our website and services

We will not use your personal information for direct marketing without your consent.

Disclosure of Information

We may disclose your personal information to:

• Our employees and subcontractors who require the information to provide services
• Regulatory authorities (such as NSW Fair Trading) as required by law
• Energy distributors (such as Ausgrid) when performing Level 2 ASP work
• Our insurance providers in the event of a claim

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Our website uses HTTPS encryption for all data transmission.

Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. This data is collected in aggregate and does not identify individual visitors. You can disable cookies in your browser settings.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Complain about a breach of the APPs

Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

• Phone: 0410 321 905
• Email: info@baysidelectricalgroup.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.